No Name Creative (ABN 97 515 109 641) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store and disclose personal information in connection with our website (nonamecreative.au) and creative services.

We are based in Hobart, Tasmania and provide video production, branding, graphic design, and photography services. While our business is not currently required to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), we choose to follow them as best practice.

Information We Collect

We may collect the following types of personal information:

•       Your name, email address, phone number, and business name when you contact us through our website, email, or phone

•       Project details and creative briefs you provide to us

•       Payment and invoicing information necessary to process transactions

•       Website usage data collected through analytics tools, including your IP address, browser type, pages visited, and time spent on our site

•       Information you provide through social media interactions with our accounts

How We Use Your Information

We use personal information for the following purposes:

•       To respond to your enquiries and provide quotes for our services

•       To deliver creative services including video production, branding, design, and photography

•       To issue invoices and process payments

•       To improve our website and understand how visitors use it

•       To send you project updates and, with your consent, occasional marketing communications about our services

Third-Party Services

Our website is hosted on Squarespace, which may collect certain data as outlined in their privacy policy. We also use the following third-party services that may process your data:

•       Google Analytics for website usage statistics

•       Squarespace for website hosting and contact form processing

•       Xero or similar accounting software for invoicing

•       Social media platforms (Instagram, Facebook, LinkedIn) where we maintain business profiles

We do not sell, rent, or trade your personal information to any third parties.

Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely using industry-standard practices. We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Your Rights

You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us at contact@nonamecreative.au. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact

If you have questions about this privacy policy or how we handle your personal information, contact us at:

No Name Creative

Email: contact@nonamecreative.au

Phone: 0421 271 131

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.